There's no PASSPORT or BEAR on Franklin hotel room... completely stuck

I’ve been wandering around for about 5 hours. And I went to read the walkthrough of the game.
In italian on so many site:

Or here:

I have the both key for room… 304 the rooms of dead and 505 the fraklin card room.

I open both rooms with both agent but inside of it i can’t found the BEAR and the passport and i can’t complete the games.
I don’t have idea how i need to do…

It’s been so long I played the game that I don’t remember either the puzzle or its solution. But you are maybe reading a solution for the “hard” mode while you are playing it in “casual” or “easy” mode - or vice versa?

Perhaps you can try the in-game hint line? It is generally better tuned to point you in the direction of puzzles to solve based in what you have already picked up, completed or triggered in the game.
It is also less spoiling than a walkthrough.

If you’re still stuck after that, perhaps post screenshots of your characters TO-DO lists.