Yeah, I guess that’s true, especially with the smaller ones that were just driven out of business.
I sometimes wonder if I’m the only person who likes to look at things before I buy them. I do a lot more online shopping than I used to, but only for quite specific, generic things.
Cudtomer service in shops has gone wayyyyy down though, which doesn’t help their case. Long gone are the days where it was a benefit to be able to ask questions of an expert shop assistant. Wasn’t that long ago I went into a big, famous department store looking for a cravat and they didn’t know what it was.